FAQ

Q: I've been told that if I'm asked to pay for a job online, it's probably a scam. Why should I trust you?
A: As a DNA independent contractor, please consider all fees you are required to pay an investment in your career development.

Here at Digital Natives LLC, our preference would be to cover all certification costs for prospective agents. However, through experience, we have found that agents who have some “skin in the game” are more serious about work and committed to their own success. “Tire-kickers” will not do well working with our clients or Digital Natives LLC.

Those DNAs who complete certification training and work their SOW (contracts) for the specified time are rewarded for their hard work and dedication!

To give you additional assurances, Digital Natives LLC has been registered with the state of South Carolina and the IRS since 2011.  We have also been an Arise partner since 2011.  Many small businesses (including IBOs) fold within the first year.  Our track record and continued growth should give anyone confidence that we are not a fly-by-night organization!

Q: What type of experience do I need to become a DNA?
 A: Most of our client needs fall into 3 areas:

    • Customer Service – at least 6 months
    • Sales – inbound calls
    • Technical Support

Volunteer experience will be counted as work experience. Your client choice should be based on your work experience.

Q: What do I need to set up my home office?
 A: As a DNA you will be operating as part of a Virtual Call Center. Therefore, you will need:

    • A quiet, closed office space
    • Many of our clients allow use of VoIP phone service (i.e. Vonage, Xfinity, etc).  A few clients still require a dedicated, analog phone line (i.e. AT&T) with no features such as call waiting, caller ID, voicemail, etc.  You cannot use phone service such as Skype, MagicJack, or a cell phone.
    • Secure high speed internet connection such as DSL or cable. You cannot use dial-up, wireless, or satellite connections to service your clients.
    • A dedicated computer for servicing your client. A laptop can be used (unless your chosen client specifies otherwise) as long as it is not on a wireless connection. It must be hard-wired to an ethernet connection. Click here for more detailed information on Arise’s workstation requirements.
    • Your choice of office furniture
Q: How do I qualify for the free services available to agents?
 A: To qualify for computer support, your computer must be used exclusively for work. It can not be a “shared” family computer. You must be willing and able to allow remote access to your computer. Support is only available for your Arise client related issues.

To qualify for your webpage (3 pages max) you must have serviced your client for six consecutive pay periods (3 months).

To qualify for certification fee reimbursement, business cards, and new business coaching you must have serviced your client for eight consecutive pay periods (4 months).

Q: Can I have another job or contract with another company?
A: Yes.  As a DNA you are an independent contractor and are free to work another job or seek other opportunities. You are only required to meet the minimum required hours you agreed to in your SOW.

We will even assist you with finding other opportunities when you have a client that has slow “non-peak” schedules! Announcements about other opportunities available outside of Arise will be sent out via our social media channels.

Q.: What services are included in your Independent Business Owner (IBO) Package?
A: You choose the service(s) based on the needs of your business. To name a few, they include:

  • Website Design
  • Website Hosting
  • Lead Generation
  • Digital Marketing Strategies
  • Business Incorporation
  • Business Plan
  • Online Training